Agent Permissions & Collaborations

Custom agent role permissions
Once you’ve invited your teammates, you need to assign roles to them. Custom roles enable you to define agents' responsibilities, so they align with yo...
Tue, 23 Nov, 2021 at 5:19 PM
Agents collaboration
Effective collaboration between your team members is an essential part of a successful customer service workflow. Here are some tips showing you how agents ...
Wed, 24 Nov, 2021 at 3:26 AM