An agent can edit their account profile by clicking your account avatar icon in the bottom left corner, then selecting the Profile option.




Change Basic information


After going to your account profile, you can change the following information:


  • Display picture: Your account avatar, this avatar will be shown to your customer.
  • Name: Your account name.
  • Timezone: Your account timezone.
  • Inbox notification: The type of notification you will receive when new incoming messages was sent to your live chat. 
  • Email notification: The type of emails you want to receive from the Chative system.


Note: For more detail about the notification, please read this article.


Change account password


To change your account password, here's what you'd need to do:

1. Log out of your Chative account.


2. Go to the Login page and click the "I forgot password" button.


3. Type in your email, and an email notification will be sent to your email's inbox


4. Log back into Chative using your email and newly reset password.